Your privacy is a fundamental right, and kno98 is committed to protecting it. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the choices you have over your information as a player on kno98.bet.
Six core principles that guide how kno98 handles your personal data, from the moment you register through every session you play.
kno98 collects only the personal data that is strictly necessary for account management, identity verification, and the delivery of our gaming services. We do not collect data speculatively.
All data transmitted between your device and kno98.bet is protected by industry-standard TLS/SSL encryption. Your account credentials, financial details, and personal information are never transmitted in plain text.
kno98 does not sell, rent, or trade your personal data to external marketers. Your information is shared only with trusted service partners who help us operate the Platform, and strictly on a need-to-know basis.
As a kno98 player you have the right to access, correct, and request deletion of your personal data. Submit a request at any time via our 24/7 live chat or by emailing [email protected].
kno98 retains personal data only for as long as required to fulfill the purposes described in this Policy or as mandated by applicable regulations. Data no longer needed is securely deleted or anonymized.
In the unlikely event of a data security breach that materially affects your personal data, kno98 will notify affected players promptly and take immediate remedial action to contain and investigate the incident.
In this Privacy Policy, the following terms have the meanings set out below unless the context requires otherwise:
kno98 collects the following categories of Personal Data from players. The data collected depends on the features and services you use on the Platform.
When you create a kno98 account, we collect: your full legal name, date of birth, chosen username, email address, mobile phone number, and residential address in Indonesia (including city, province, and postal code).
Prior to processing your first withdrawal, and at any other time our compliance team requires verification, we collect copies of government-issued identity documents (such as your Indonesian KTP or passport), proof of address documentation (such as a utility bill or bank statement issued within the last 90 days), proof of payment method ownership, and in some cases a selfie photograph holding your identity document.
To process deposits and withdrawals, kno98 collects the payment method details you provide, including Indonesian bank account numbers (for banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata) and e-wallet account identifiers (for OVO, DANA, GoPay, ShopeePay, and LinkAja). We do not store full card numbers on our servers; payment processing is handled by certified third-party payment processors.
kno98 automatically records all deposits, withdrawals, bonus claims, bet placements, game rounds, and account balance changes. This data is used for account management, fraud prevention, dispute resolution, and responsible gaming monitoring.
When you access the Platform, our servers automatically collect: your IP address, device type and model, operating system version, browser type and version, screen resolution, referring URL, and session timestamps. This data helps us maintain Platform security, diagnose technical issues, and deliver a consistent experience across devices.
If you contact kno98 via live chat, email, or WhatsApp, we retain records of those communications — including chat transcripts, email threads, and support ticket histories — for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Registration | Name, date of birth, email, phone, address | Account creation, age verification |
| KYC Documents | KTP / passport, proof of address, selfie | Identity verification, fraud prevention |
| Financial Data | Bank account number, e-wallet ID | Deposits & withdrawals |
| Gaming Activity | Bets, game rounds, wins/losses, bonuses | Account management, responsible gaming |
| Technical & Device | IP address, device type, browser, OS | Security, fraud detection, diagnostics |
| Communication | Live chat logs, email threads | Support, quality assurance, dispute resolution |
kno98 collects Personal Data through the following channels:
Important: kno98 will never purchase Personal Data from data brokers or unverified third-party sources for the purpose of marketing to you. All data we hold about you originates from your direct interactions with the Platform or from regulated service providers acting on our instruction.
kno98 processes your Personal Data on one or more of the following legal grounds, depending on the specific purpose of the processing:
kno98 uses the Personal Data we collect for the following specific purposes:
To create, maintain, and administer your kno98 account, including verifying your identity at registration, updating your account details, and processing account closure requests.
To process your deposits and withdrawals via local Indonesian payment methods including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja, and to maintain accurate financial records of all transactions denominated in Indonesian Rupiah (IDR).
To verify your identity and age (you must be at least 21 years old), to detect and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct as defined in our Terms & Conditions.
To monitor gaming activity patterns for signs of problem gambling behavior, to enforce deposit limits and self-exclusion requests, and to comply with our responsible gaming obligations. We take this duty seriously and use data proactively to protect vulnerable players.
To respond to your inquiries and complaints, to maintain support ticket histories, and to resolve disputes accurately and fairly. Our support team operates 24/7 and is staffed by Indonesian-speaking agents.
To analyze aggregated, anonymized usage data to improve the Platform's performance, navigation, game selection, and promotional offerings. Individual players are not identifiable from the aggregated data used for this purpose.
To comply with any legal obligations imposed on kno98 by applicable law, including the retention of financial records, responding to lawful requests from competent authorities, and enforcing our Terms & Conditions.
With your consent, to send you information about promotions, bonuses, and events relevant to your gaming preferences — such as seasonal offers tied to Idul Fitri, Ramadhan, or Indonesian Independence Day. You may opt out of promotional communications at any time by contacting [email protected].
Purpose Limitation: kno98 will not use your Personal Data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent. If you have questions about a specific use of your data, contact our support team at any time.
kno98 does not sell your Personal Data. We share data only in the circumstances described below, and only to the minimum extent necessary for each purpose.
We engage trusted Third-Party Service Providers who process data on our behalf under strict contractual obligations. These include:
kno98 may disclose your Personal Data to competent government authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or formal legal process. In such cases, kno98 will disclose only the minimum data required to satisfy the legal obligation, and where legally permitted, will notify you of the disclosure.
In the event that kno98's business or substantially all of its assets are acquired by or merged with another entity, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify affected players by email in advance of any such transfer, and the acquiring entity will be bound by obligations no less protective of your data than those set out in this Privacy Policy.
No Marketing Sales: Under no circumstances does kno98 sell, rent, license, or otherwise commercially transfer your Personal Data to third-party advertisers, data brokers, or marketing agencies. Your data is an asset held in trust — not a commodity.
kno98 uses cookies and similar technologies to operate the Platform effectively, keep you securely logged in, and gather anonymized analytics. The categories of cookies we deploy are as follows:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, CSRF protection | Yes — cannot be disabled |
| Functional | Remembering your game preferences, language settings, and responsible gaming tool configurations | Recommended |
| Analytics | Aggregated, anonymized data on page views, session duration, and feature usage to improve the Platform | Optional |
| Fraud & Security | Device fingerprinting and behavioral signals used to detect and prevent fraudulent account activity | Yes — cannot be disabled |
Most web browsers allow you to control cookie settings through their preferences menu. Please note that disabling strictly necessary or fraud-prevention cookies may impair your ability to log in to your kno98 account or complete financial transactions securely. Disabling optional analytics cookies will not affect your gaming experience.
kno98 retains Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or for as long as required by applicable law. Our standard retention periods are as follows:
When the applicable retention period expires, kno98 will securely delete or irreversibly anonymize the relevant data. Anonymized data (which can no longer identify any individual) may be retained indefinitely for aggregated statistical analysis.
As a kno98 player, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact us via live chat or at [email protected] with the subject line "Data Rights Request — [Your Username]".
You have the right to request a copy of the Personal Data kno98 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of receiving your verified request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as email address changes) can be made directly in your Account Settings; for KYC data corrections, please contact our support team with supporting documentation.
You may request deletion of your Personal Data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been unlawfully processed. Please note that erasure requests may be limited where kno98 is required by law to retain certain data for a defined period (see Section 8).
You may request that kno98 temporarily restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing.
Where processing is based on your consent or on contractual necessity, you may request that we provide your data in a portable format so that it can be transferred to another service provider.
You have the right to object to processing based on kno98's legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Response Timeframe: kno98 aims to respond to all verified data rights requests within 30 calendar days. For complex or high-volume requests, we may extend this period by an additional 30 days, in which case we will notify you of the extension within the initial 30-day period.
kno98 implements a layered set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While kno98 takes every reasonable precaution to safeguard your data, no security system is impenetrable. You are responsible for maintaining the security of your account credentials and for notifying kno98 immediately if you suspect unauthorized access to your account.
The kno98 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. During registration, all players are required to confirm their date of birth, and this information is subject to KYC verification before withdrawals are permitted.
If kno98 discovers or is notified that an account holder is under 21 years of age, the following steps will be taken immediately:
If you are a parent or guardian and believe your child has registered an account on kno98, please contact us immediately at [email protected] so that we can take prompt action.
The kno98 Platform may contain links to third-party websites, game studios, or payment providers whose privacy practices are independent of kno98's. This Privacy Policy applies solely to the data collected and processed by kno98 on the Platform. kno98 is not responsible for the privacy practices, content, or security of any external websites or services that you access through links on the Platform.
We encourage you to review the privacy policies of any third-party services you use in connection with your kno98 account — particularly your chosen Indonesian bank (BCA, BRI, BNI, Mandiri, etc.) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) — as their data handling practices are governed by their own policies.
kno98 operates as an international online gaming platform, and some of our Third-Party Service Providers — including game studios such as Evolution Gaming, Pragmatic Play, and NetEnt, as well as certain cloud infrastructure providers — are headquartered or operate servers outside of Indonesia. As a result, your Personal Data may be transferred to and processed in countries other than Indonesia.
Where such international transfers occur, kno98 takes appropriate steps to ensure that your data receives a level of protection equivalent to that described in this Privacy Policy. These steps include entering into contractual data processing agreements with all Third-Party Service Providers that impose obligations on them to protect your data in accordance with internationally recognized standards.
By registering an account and using the kno98 Platform, you acknowledge and consent to the international transfer of your Personal Data as described in this section.
kno98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the Platform at least 7 days before the changes take effect.
The "Effective Date" at the top of this Privacy Policy will always reflect the date of the most recent revision. Your continued use of the Platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any material change, you may request account closure before the revised Policy comes into force by contacting [email protected].
We encourage you to review this Privacy Policy periodically. The most current version will always be accessible at kno98.bet/privacy-policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way kno98 handles your Personal Data, please reach out to us through any of the following channels:
kno98 will acknowledge all privacy-related inquiries within 2 business days and will endeavor to resolve them within 30 calendar days of receipt.
This Privacy Policy was last updated and is effective as of January 1, 2026. By continuing to use the kno98 Platform after this date, you confirm that you have read and accepted this Privacy Policy in full.
Now that you understand how kno98 protects your personal data, dive into Indonesia's most exciting online betting experience — sports, slots, live casino, and more. Your privacy is always our priority.