Frequently Asked Questions — kno98

kno98 requires identity verification before processing your first withdrawal. Accepted documents include your Indonesian national identity card (KTP) and a valid Indonesian passport. You may also be asked to submit a recent bank statement or utility bill as proof of address. KYC verification is typically completed within 24 hours of document submission. Accounts that have not completed KYC are restricted from withdrawals but can still deposit and play.

On the kno98 Login page, click "Forgot Password" beneath the login form. Enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Click the link, enter your new password twice to confirm, and log in. If you no longer have access to your registered email, contact our 24/7 live chat support team to complete a manual identity-verified reset.

No. kno98 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically through device fingerprinting, IP analysis, and payment method cross-referencing. If multiple accounts are found linked to the same individual, kno98 reserves the right to merge or permanently close the duplicate accounts and void any associated bonus balances. If you believe you have accidentally created a second account, contact support immediately to resolve this without penalty.

To permanently close your kno98 account, contact our 24/7 live chat support team or email [email protected] with your account username and a written closure request. Before the account is closed, any remaining real-money balance will be withdrawn to your verified payment method, provided KYC has been completed. If the closure is related to a gambling concern, our team can also offer self-exclusion as an alternative, which takes effect immediately.

Deposits made via BCA bank transfer to kno98 are typically credited to your account within 1 to 5 minutes during business hours (09:00–21:00 WIB). Transfers made outside these hours, particularly late at night, may take slightly longer depending on BCA's interbank clearing schedule. Always ensure you transfer the exact amount shown on the payment page, including any unique verification code appended to the amount, to avoid delays. If your deposit has not been credited after 30 minutes, contact support with your transfer receipt.

kno98 accepts deposits from all major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallet deposits, we support OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR). Select your preferred payment method from the deposit page in your account dashboard to see the current account details and any applicable processing times.

The minimum deposit on kno98 via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, and others) is Rp 10.000. For e-wallet deposits via OVO, DANA, GoPay, ShopeePay, or LinkAja, the minimum may vary slightly by wallet provider but is generally Rp 10.000 as well. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional account review for security purposes. All deposit amounts are denominated in IDR.

The minimum withdrawal to a Mandiri bank account from kno98 is Rp 50.000. Withdrawals below this threshold will not be processed. There is no fee charged by kno98 on standard withdrawals; however, Mandiri may apply its own interbank transfer fee if your kno98 withdrawal account is at a different bank. Withdrawals to Mandiri accounts are typically processed within 15 minutes to 3 hours during operating hours (08:00–22:00 WIB), subject to account verification status.

kno98 targets a withdrawal processing time of 15 minutes to 3 hours for verified accounts, across all supported Indonesian banks and e-wallets. Withdrawals submitted outside peak hours (generally 08:00–22:00 WIB) may take longer due to bank clearing windows. kno98 does not charge any withdrawal fee on standard requests. Your bank or e-wallet provider may apply its own transfer fee for certain transaction types. KYC verification must be complete before any withdrawal can be approved.

Yes. OVO is a fully supported deposit method on kno98, and the balance can be used to play any product on the platform — including togel (Indonesia's traditional numbers lottery), slots, live casino, and sports betting. Simply select OVO on the deposit page, enter your OVO-registered phone number, and confirm the transaction in your OVO app. Funds are credited almost instantly. Note that the same responsible gaming limits apply across all game types, including togel.

kno98's sportsbook covers a wide range of sports popular in Indonesia and globally. Football (soccer) is the most comprehensive offering, including BRI Liga 1, the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, and FIFA World Cup. You can also bet on badminton (including the Indonesia Open, All England, Thomas Cup, and Uber Cup), basketball, volleyball, MotoGP (featuring the Mandalika circuit), and popular e-sports titles such as Mobile Legends MPL and Free Fire.

BRI Liga 1 matches on kno98 follow standard football betting rules. Markets include 1X2 (match result), Asian Handicap (voor bola), Over/Under totals, Both Teams to Score, Correct Score, First/Last Goalscorer, and live in-play betting. Bets are settled based on the official 90-minute result plus injury time; extra time and penalties are not included unless specifically stated in the market. Abandoned or postponed matches will have bets voided and stakes returned. kno98 uses real-time odds sourced from official match data feeds.

Mix parlay is an accumulator bet where you combine two or more match selections into a single wager. All selections must win for the bet to pay out, but the combined odds multiply, offering significantly larger potential returns than single-match bets. On kno98, you can build a mix parlay across BRI Liga 1, EPL, La Liga, and other leagues simultaneously. The minimum number of legs is typically two, and maximum payout caps apply per the sportsbook terms.

kno98 offers live sabung ayam (traditional cockfighting wagering) through selected live gaming partners. Matches are streamed live from licensed arenas, and you can place bets on Meron (the favored side, identified by a red ribbon) or Wala (the underdog, identified by a blue ribbon). Bets are settled immediately after each match result is declared by the arena referee. This product is available 24/7 and is accessible on both desktop and mobile browsers, subject to product availability in your region.

RTP (Return to Player) represents the theoretical long-term percentage of total wagers that a slot game pays back to players over millions of spins. On kno98, slot games from providers such as Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft (PGS) carry RTPs typically ranging from 94% to 97%, depending on the specific title. You can find the RTP for any individual slot in the game's information panel before you play. High-RTP slots do not guarantee short-term wins; outcomes on every spin remain independently random.

kno98 offers a welcome deposit bonus for new players on their first qualifying deposit. The bonus percentage and maximum cap are displayed on the promotions page and are subject to change. To claim the welcome bonus, select the relevant promotion when making your first deposit and ensure your deposit meets the minimum qualifying amount. The bonus is credited to your account automatically upon deposit confirmation. Wagering requirements and game contribution rates apply — please read the full promotion terms before claiming.

A wagering requirement (also called a rollover or turnover requirement) specifies the total amount you must wager before a bonus balance or bonus-derived winnings can be withdrawn. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place Rp 1.000.000 in qualifying bets before requesting a withdrawal. Different game types contribute at different rates toward the requirement: slots typically contribute 100%, while live casino games and sports bets may contribute a lower percentage. Check each promotion's specific terms for the exact contribution rates on kno98.

Yes. kno98 regularly runs free spin promotions on selected slot titles from providers including Pragmatic Play and NetEnt, especially around major Indonesian holidays such as Idul Fitri, Chinese New Year (Imlek), and Indonesian Independence Day on 17 August. Free spins may be issued as part of a deposit bonus package or as standalone reload promotions for existing players. Winnings from free spins are subject to wagering requirements unless otherwise stated. Check the current promotions page after logging in to see active free spin offers.

kno98 offers weekly cashback and sports rebate promotions for qualifying players. Cashback is typically calculated as a percentage of net losses over a defined period (for example, the previous seven days) and credited to your account automatically or on request. Sports rebate programs apply to cumulative wagers placed on the sportsbook, including BRI Liga 1 and international football markets. The exact cashback percentages, minimum loss thresholds, and wagering requirements vary by promotion — log in and visit the Promotions section to see current offers available to your account tier.

Yes. kno98 operates a tiered VIP loyalty program that rewards consistent play across all product categories — sports betting, live casino, and slots. As you accumulate wager points, you progress through VIP tiers that unlock benefits including higher withdrawal limits, priority processing times, dedicated account managers, exclusive reload bonuses, and invitations to special promotions tied to major Indonesian sporting events such as BRI Liga 1 finals and the Piala AFF. Contact your account manager or live chat support to learn more about your current VIP status and how to advance.

kno98 operates as an internationally licensed online gaming platform. The site uses 256-bit SSL encryption on all pages to protect data transmission between your device and our servers. All slot and live casino games are supplied by certified providers whose RNG systems are independently tested and audited by accredited third-party laboratories. Player funds are held in segregated accounts, separate from operational funds. While online gambling regulation in Indonesia is a complex area, kno98 is committed to maintaining the security, fairness, and transparency standards expected of a premium international gaming brand.

kno98 applies industry-standard data protection measures across the entire platform. All pages are served over HTTPS with SSL/TLS encryption. Personal data collected during registration and KYC — including your KTP or passport copy — is stored on secure, access-controlled servers and is never sold to third parties. Payment data is handled via PCI-compliant payment processors; kno98 does not store raw card or bank account numbers on its own systems. You can review our full data handling practices in the Privacy Policy at kno98.bet/privacy-policy.

The minimum age to register and play on kno98 is 21 years. Players confirm their date of birth at registration, and age is formally verified as part of the KYC identity check before withdrawals are permitted. If kno98 identifies or receives a credible report that an account holder is under 21, the account is immediately suspended, all winnings are voided, and the deposited principal is returned to the original payment method. kno98 takes its duty to prevent underage gambling with the utmost seriousness.

Log in to your kno98 account and go to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits, loss limits, session time reminders, and time-out periods. Self-exclusion for 30 days, 90 days, 6 months, 1 year, or permanently can also be requested here, or by contacting 24/7 live chat support. All restrictions take effect immediately. Limit reductions are instant; limit increases require a mandatory 7-day cooling-off period before they apply.